Job Title:  Country Manager

Job Purpose: Manage the business for the entire country in terms of profitability, compliance, processes and customer experience.

Job Responsibilities:

Customer Related: -

1. Improving the CSAT and NPS score for the country
2. Managing Escalations and customer satisfaction
3. Regular meetings with customers

Vendor Related: -

1. Managing Vendor Satisfaction by achieving all the KPI targets and improving the Customer satisfaction

Business Related: -

1. Adding new customers on a regular basis to all the verticals
2. On boarding new vendors by exploring new business opportunities
3. Business development and managing the pricing
4. Managing the Account receivable, Inventory and OPEX for the country.

Self and Team: -

1. Giving proper guidance to team members with proper solution at the right time
2. Coordinating with all team members and aligning the activity and work load daily

Functional Skills:

Work Experience:  __10__ Years

Functional Experience: __8__ Years

Educational Requirement:         

Certifications:  

Geography exposure: 

Competencies:

• Learning Agility - 4         
• Influencing skill - 4         
• Decision Making - 4       
• Business Acumen - 4     
• Financial acumen - 3      
• Leadership Skills - 4

Definitions:

Learning Agility

Level 1- Demonstrates Mental Agility; Is aware of and accepts self, owns strengths and areas of improvement; Is flexible and can see through problem from a fresh Point of View; Is comfortable with complexity, ambiguity; Explores and Experiments with self to try new ways of doing things; new Thought processes and behaviors.

Level 2 - Demonstrates People Agility; Is aware and accepts diverse people; their needs/ motivations/ behaviors and adapts self to effectively gel with them; Engages constructively and likes to help others to succeed; Is able to work/ Influence/ inspire others to experiment and explore unforeseen territories and vice versa            

Level 3 - Demonstrates Change Agility; Is curious and has passion for ideas; Experiments with Test cases and is keen at fixing the issues; Optimistic about change and creates enthusiasm in people for change; Demonstrates the ability to take the heat for resistance to change and maneuvers through the resistance undisturbed; Is adaptable and resilient in the face of change. 

Level 4 - Demonstrates Results agility; Is able to achieve similar/ better results even if old methods fail; Is open to test new ways to get results when other variables change; Can change course of action swiftly to ensure results are achieved; Builds high performing team that is adaptable.

Is resilient to failures and reworks back to top; Is dynamic in approach and proactively looks for opportunities to deliver better results.

Influencing skill

Level 1 - Logically persuades in straightforward situations, Influences/persuades at an appropriate time, Builds rapport and works for acceptance, Recognizes need for additional buy-in/support to achieve objectives, Clarity of Desired outcome, Delivers several arguments to support a position/ gain acceptance, is Aware of other's point of view when presenting an idea.        

Level 2 - Logically communicates/demonstrates benefits of recommendations, Understands & acknowledges prospect/client needs, interests, goals, concern; Develops and uses internal and external Network, Interprets and Adapts behavior to suit peoples' Moods, feeling, reactions and situation, Compromises/ Trade offers for co-operation, Screens informations to share for desired outcome, Anticipate and prepares for varied reactions.            

Level 3- Persuades to see benefit of his/her recommendations, Links knowledge to Clients needs, interests, goals and decision criteria, Understands issue and impact comprehensively, Adapts behavior to cultural/business differences, Anticipates and plans for objections, Uses Others agenda/ perspective to persuade, Selects influencing Strategy considering complexities and long-term benefit, Balances meeting& managing expectation, Identifies/Uses/Builds rapport with Third party for project approval/implementation.          

Level 4- Persuades to cooperate and accept recommendation, Explains  issue and impact comprehensively to all stakeholder, Build "Behind-the-scene" support, Uses In-depth understanding of interaction for specific agenda, Diplomatic and tactful with multicultural/ multinational people, Influences/ gains support/agreement in complex/ controversial situation, gets agreement with diverse stakeholder/ different client, Negotiates complex agreements in external institutions.

Decision Making

Level 1- Appropriate timely Decisions in Routine, Weighs pros and Cons, Knows when to escalate; Consults and Seeks information for necessary information, Not paralyzed by analysis, Confident in Clear Cut Situations, Selects solution on Pre-identified Alternatives/ Known Options  

Level 2- Appropriate timely Decisions in Ambiguous Situation, makes conclusive Decision in logical direction with available information, Evaluates objectively, set Priorities in accordance with Dept objectives, recognizes Conflicting Data, differencing Perspectives, missing information  and responds appropriately, Makes a reasoned selection between methods, systems or procedures where guidelines are broad.

Level 3- Appropriate timely Decisions under pressure and crisis situation, Predicts impact on internal environment and prepares strategies to overcome obstacles, sets priorities in accordance with Dept and Org Objectives, Makes time sensitive decision in limited information, Makes right call without influence of others interference, Confidently takes prompt action in demanding situation, Decides and implement ideas and approaches that add value but not be popular, Sees beyond obvious objectively.

Level 4 - Appropriate timely Strategic Decisions in very ambiguous situation using advanced techniques, Predicts impact on internal and external envt. Develop strategies to build support and overcome obstacles, Rapidly identifies key issues , Sets priorities as per Redington Objectives, Depicts impeccable judgement; takes educated risks for implementing new approaches and strategies. Champions risk-benefit analysis such as overall payback and possible adverse consequence, Integrates risk management in all decisions.

Business Acumen

Level 1 - Understands BU offering, Customer, Markets, Transactions; Identifies Needs and expectation of customer from Redington, Customizes solution, Consults to resolve issue and concern.

Level 2- Explains larger impact to company, Focuses on core priorities, Monitors and Reviews Budget and Performance against budget. Consults to get agreement or remove barrier, maneuver way to meet business objective.             

Level 3 - Understands Key drivers, Forecasts and Budgets, Understands Limitations, Is aware of and responsive to internal and external Influence, Recognizes Organizational culture and its impact, Prepares for future understanding market, trend, economy.              

Level 4- Understands market, Identifies Opportunities in area of customer relationships, Product offerings, technology improvement, New markets; Understands Short term long term challenges and relationship between long term short term goal; Establishes network within BU and org., Shapes Organizational culture to support org Mission.

Financial Acumen

Leadership Skills

Level 1 - Demonstrates Task leadership, Contributes to the successful functioning of their team through sound judgement, Crystal Clarity of tasks and Understanding Individual Strengths/ weakness, Understands what is expected of them and responds appropriately to requests for improvement, Takes charge of the tasks/ projects and brings it to conclusion, Owns up the mistakes/ areas of improvement and works to address it.

Level 2 - Demonstrates Self Leadership, Leads by example, acting as a role model for others, demonstrating commitment to the achievement of team objectives, Evaluates self for continuous improvement, seeks feedback and strives to be better than yesterday, Has a clarity of Purpose for self and Establishes a clear purpose for the team, Keeps people motivated and focused on work deliverables.

Level 3 - Demonstrates People Leadership, Inspires Team and people to contribute and be better by Promoting Learning, Enthuses teams to achieve organizational Goals, Involves others in leadership development, opportunities, Leads initiatives to change the process, system, or function to support departmental goals more effectively, Builds buy-in and enthusiasm for departmental goals and vision across teams and functional boundaries and levels.         

Level 4 - Demonstrates Thought Leadership, Introduces new ways of thinking that can reinvent industries and significantly impact business models, the marketplace, employees, consumers and the workplace, Encourages diversity of Thoughts and continually tests constructively disruptive ideas and ideals, Discovers new ways to make things better in order to grow better together.

Job Title:  Country Manager

Job Purpose: Manage the business for the entire country in terms of profitability, compliance, processes and customer experience.

Job Responsibilities:

Customer Related: -

1. Improving the CSAT and NPS score for the country
2. Managing Escalations and customer satisfaction
3. Regular meetings with customers

Vendor Related: -

1. Managing Vendor Satisfaction by achieving all the KPI targets and improving the Customer satisfaction

Business Related: -

1. Adding new customers on a regular basis to all the verticals
2. On boarding new vendors by exploring new business opportunities
3. Business development and managing the pricing
4. Managing the Account receivable, Inventory and OPEX for the country.

Self and Team: -

1. Giving proper guidance to team members with proper solution at the right time
2. Coordinating with all team members and aligning the activity and work load daily

Functional Skills:

Work Experience:  __10__ Years

Functional Experience: __8__ Years

Educational Requirement:         

Certifications:  

Geography exposure: 

Competencies:

• Learning Agility - 4         
• Influencing skill - 4         
• Decision Making - 4       
• Business Acumen - 4     
• Financial acumen - 3      
• Leadership Skills - 4

Definitions:

Learning Agility

Level 1- Demonstrates Mental Agility; Is aware of and accepts self, owns strengths and areas of improvement; Is flexible and can see through problem from a fresh Point of View; Is comfortable with complexity, ambiguity; Explores and Experiments with self to try new ways of doing things; new Thought processes and behaviors.

Level 2 - Demonstrates People Agility; Is aware and accepts diverse people; their needs/ motivations/ behaviors and adapts self to effectively gel with them; Engages constructively and likes to help others to succeed; Is able to work/ Influence/ inspire others to experiment and explore unforeseen territories and vice versa            

Level 3 - Demonstrates Change Agility; Is curious and has passion for ideas; Experiments with Test cases and is keen at fixing the issues; Optimistic about change and creates enthusiasm in people for change; Demonstrates the ability to take the heat for resistance to change and maneuvers through the resistance undisturbed; Is adaptable and resilient in the face of change. 

Level 4 - Demonstrates Results agility; Is able to achieve similar/ better results even if old methods fail; Is open to test new ways to get results when other variables change; Can change course of action swiftly to ensure results are achieved; Builds high performing team that is adaptable.

Is resilient to failures and reworks back to top; Is dynamic in approach and proactively looks for opportunities to deliver better results.

Influencing skill

Level 1 - Logically persuades in straightforward situations, Influences/persuades at an appropriate time, Builds rapport and works for acceptance, Recognizes need for additional buy-in/support to achieve objectives, Clarity of Desired outcome, Delivers several arguments to support a position/ gain acceptance, is Aware of other's point of view when presenting an idea.        

Level 2 - Logically communicates/demonstrates benefits of recommendations, Understands & acknowledges prospect/client needs, interests, goals, concern; Develops and uses internal and external Network, Interprets and Adapts behavior to suit peoples' Moods, feeling, reactions and situation, Compromises/ Trade offers for co-operation, Screens informations to share for desired outcome, Anticipate and prepares for varied reactions.            

Level 3- Persuades to see benefit of his/her recommendations, Links knowledge to Clients needs, interests, goals and decision criteria, Understands issue and impact comprehensively, Adapts behavior to cultural/business differences, Anticipates and plans for objections, Uses Others agenda/ perspective to persuade, Selects influencing Strategy considering complexities and long-term benefit, Balances meeting& managing expectation, Identifies/Uses/Builds rapport with Third party for project approval/implementation.          

Level 4- Persuades to cooperate and accept recommendation, Explains  issue and impact comprehensively to all stakeholder, Build "Behind-the-scene" support, Uses In-depth understanding of interaction for specific agenda, Diplomatic and tactful with multicultural/ multinational people, Influences/ gains support/agreement in complex/ controversial situation, gets agreement with diverse stakeholder/ different client, Negotiates complex agreements in external institutions.

Decision Making

Level 1- Appropriate timely Decisions in Routine, Weighs pros and Cons, Knows when to escalate; Consults and Seeks information for necessary information, Not paralyzed by analysis, Confident in Clear Cut Situations, Selects solution on Pre-identified Alternatives/ Known Options  

Level 2- Appropriate timely Decisions in Ambiguous Situation, makes conclusive Decision in logical direction with available information, Evaluates objectively, set Priorities in accordance with Dept objectives, recognizes Conflicting Data, differencing Perspectives, missing information  and responds appropriately, Makes a reasoned selection between methods, systems or procedures where guidelines are broad.

Level 3- Appropriate timely Decisions under pressure and crisis situation, Predicts impact on internal environment and prepares strategies to overcome obstacles, sets priorities in accordance with Dept and Org Objectives, Makes time sensitive decision in limited information, Makes right call without influence of others interference, Confidently takes prompt action in demanding situation, Decides and implement ideas and approaches that add value but not be popular, Sees beyond obvious objectively.

Level 4 - Appropriate timely Strategic Decisions in very ambiguous situation using advanced techniques, Predicts impact on internal and external envt. Develop strategies to build support and overcome obstacles, Rapidly identifies key issues , Sets priorities as per Redington Objectives, Depicts impeccable judgement; takes educated risks for implementing new approaches and strategies. Champions risk-benefit analysis such as overall payback and possible adverse consequence, Integrates risk management in all decisions.

Business Acumen

Level 1 - Understands BU offering, Customer, Markets, Transactions; Identifies Needs and expectation of customer from Redington, Customizes solution, Consults to resolve issue and concern.

Level 2- Explains larger impact to company, Focuses on core priorities, Monitors and Reviews Budget and Performance against budget. Consults to get agreement or remove barrier, maneuver way to meet business objective.             

Level 3 - Understands Key drivers, Forecasts and Budgets, Understands Limitations, Is aware of and responsive to internal and external Influence, Recognizes Organizational culture and its impact, Prepares for future understanding market, trend, economy.              

Level 4- Understands market, Identifies Opportunities in area of customer relationships, Product offerings, technology improvement, New markets; Understands Short term long term challenges and relationship between long term short term goal; Establishes network within BU and org., Shapes Organizational culture to support org Mission.

Financial Acumen

Leadership Skills

Level 1 - Demonstrates Task leadership, Contributes to the successful functioning of their team through sound judgement, Crystal Clarity of tasks and Understanding Individual Strengths/ weakness, Understands what is expected of them and responds appropriately to requests for improvement, Takes charge of the tasks/ projects and brings it to conclusion, Owns up the mistakes/ areas of improvement and works to address it.

Level 2 - Demonstrates Self Leadership, Leads by example, acting as a role model for others, demonstrating commitment to the achievement of team objectives, Evaluates self for continuous improvement, seeks feedback and strives to be better than yesterday, Has a clarity of Purpose for self and Establishes a clear purpose for the team, Keeps people motivated and focused on work deliverables.

Level 3 - Demonstrates People Leadership, Inspires Team and people to contribute and be better by Promoting Learning, Enthuses teams to achieve organizational Goals, Involves others in leadership development, opportunities, Leads initiatives to change the process, system, or function to support departmental goals more effectively, Builds buy-in and enthusiasm for departmental goals and vision across teams and functional boundaries and levels.         

Level 4 - Demonstrates Thought Leadership, Introduces new ways of thinking that can reinvent industries and significantly impact business models, the marketplace, employees, consumers and the workplace, Encourages diversity of Thoughts and continually tests constructively disruptive ideas and ideals, Discovers new ways to make things better in order to grow better together.